You have the right to withdraw from this contract within two weeks/ fourteen days form day of purchase, without any reason given. The revocation period is fourteen days from the date of the contract. 

Please note that our electronic download articles are excluded from the right of withdrawal.

Exercise of the right of withdrawal

To exercise your right of withdrawal, you must contact us

Coaching Zone - Portal for training theory and game culture
Christian Titz
Karlstrasse 10
52080 Aachen


by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from the purchasing contract. 

You can also use the attached example withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. 

Example Withdrawal Template

If you want to revoke the contract, then please use this template for the revocation and send it back. 


Coaching Zone - Portal for training theory and game culture
Christian Titz
Karlstrasse 10
52080 Aachen

I hereby revoke my contract for the purchase of the following goods and / or services

Name of goods or services*

Specification of the order date*

Specification of the delivery date*

Name and address of the consumer*

Date of withdrawal 

Signature of the consumer (only when notified on paper) 

Please complete with * marked places.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; Under no circumstances will you be charged <Refunds for this refund.

Withdrawal for Business Clients

For customers who are entrepreneurs or business clients, the rules on distance contracts are not applicable. Therefore, these customers do not have a corresponding right of withdrawal due to distance contract. We as Coaching Zone do comply with this offering and do not concede such a synonymous.